Frequently Asked Questions
YOU ASKED, WE ANSWERED
Here are some of the most popular questions we've been asked.
What is the Process to Get Started?
First, we’ll complete a cost savings analysis so you can clearly see the potential pricing and savings. Get a FREE CONSULTATION.
If you decide to move forward, the next step is to complete the merchant application. The application will ask for basic business information, personal identification details, processing volume information, and a few supporting documents (such as a driver’s license, voided check, and recent processing statement). Once submitted, you’ll review and sign the application.
If you’d like step-by-step guidance at any point, feel free to reach out and I’ll walk you through it.
What is Underwriting?
Once the application is submitted, it enters the underwriting stage, where specialists review your business to determine eligibility for payment processing. During this time, you may be approved or asked to provide additional information. Please keep an eye on your email for any updates or requests.
How Long Will It Take to Receive My Equipment?
Once approved, the necessary equipment will be shipped out and typically arrives within 2 business days.
What Is The Cost of The Equipment?
All of the equipment we provide is offered at the exact cost from our supplier. If you prefer a free terminal, please note that there is a monthly fee to allow the processor to recoup the cost of the equipment.
Who Do I Contact To Get My Equipment Setup?
Once you receive the equipment, please call (678) 522-5327. Our team will either schedule an appointment to install your equipment or assist you with the setup over the phone if you are tech-savvy.
What Do The Rates Look Like?
- Rates for processing payments are based on a variety of factors, including business type, processing history, and the risk determined by banks. We work with each customer to provide rates that are fair and competitive.
- A Cost Savings Analysis will provide the best breakdown for your rates.
What's our Advantage?
At Sturdy Payment Solutions, we pride ourselves on providing high-quality payment processing solutions. We offer a dedicated merchant account with an ID number, and you'll work directly with us and our processors. This ensures personalized and efficient customer service. 99% of other companies have fixed "competitive rates" of 2.6% and 10 cents per transaction and claim to work for every business. Let us show you the difference and take control of your business.
Do You Integrate?
- Yes, we specialize in integration with Quickbooks so the change is minimal as possible.
- We can provide any P.O.S. system that your business may need.
- We integrate with 90% of P.O.S. systems on market
- We also integrate with e-commerce systems such as WooCommerce.
Do I Need to Pay a Monthly Equipment Fee?
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No, we do not charge monthly, in fact, we work with our clients to get them equipment needed at a LOWER one-time cost.
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Some options offer FREE equipment if available.
Are You Contract-Binding?
- No, we are dedicated to our clients so that you CHOOSE to stay with SPS.
- However some free equipment plans do have terms.
- In fact, we can help new clients with existing contracts.
How Long Does It Take for Implementation?
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Typically within a 4-6 day period.
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Times may vary with cooperation with new clients, completion of forms/providing needed documents, and approval process.
Things You Need to Know
Seamless Check-Out
Our terminals optimize modern technology to confirm the fastest, most efficient transactions, to get your customers on their way. We also give you and your customers confidence with our 100% secure gateway.
Installation
We can install and integrate equipment ourselves or work with our team of experts and your payment gateway. We provide training, so your team has what they need to operate the system confidently.
Our Support
24/7 support to businesses using our payment processing services. The support line is available to answer any questions you may have and provide assistance whenever you need it. In the case the support line cannot help. Our team is personally here to answer your call.